The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Andr Rieu Tickets. We always ask that people only buy from authorised sites in order to protect themselves.'. Pretty straightforward, you'd think? Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. A Which? According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. I'm at the point that a class action . If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? What is the viagogo complaint handling process? We will contact you. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. 1. The whole ordeal cost me almost a thousand dollars. Only to be given the run around. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Refunds, therefore, aren't applicable. 2. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Contact & review Viagogo - rated #0 in Entertainment . NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. I have sent multiple proof to them that the event is indeed canceled. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. When We receive an offer by bank transfer, We will check to see if the bank account is valid. They did not admit to law breaching and refused to provide a refund. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. By using our Site, You agree to accept this Agreement. In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . I have been fighting with viagogo since October of 2021 with an canceled event. 6.8 All Sales are Final. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. The organiser will tell you how to get a refund. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. "If . . : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. To open a dispute: 1.Log in to your PayPal account. 1. The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. BLACKPINK Tour 2023. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . Hombres G Concert Tickets. We disagree with such restrictions and think they are not beneficial to fans. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. Additional information can be found in our FAQs and on the ticket details pages. Be the first to hear about special offers. Not only no refund. 2.7 Payment Authorisation. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. I would love to join this lawsuit as I am in the same boat! Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 1.3 Modification. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. This does not prevent us from varying these terms without reference to them. 2.9 Seller's Confirmation Obligation. Can I buy tickets that are personalised with someone else's name on them? ', Beware of this fake Disney+ phishing email. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . Best regards, Viagogo team. They gave me complete nose bleed seats. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. Please add me to this list as I am almost 100% sure I got scammed. You also agree not to separately contact the Buyer at any time for any reason. Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. All sales and bids are final. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. 3.1 Accurate Descriptions. If You do not qualify, do not use the Services. Join The South Shore Hospital Data Breach Class Action, Today! Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. Ticket listings are a representation of actual seat location. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. Travis Scott performs on stage during Wireless festival in London last year. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. How do I unsubscribe from your newsletter? Add in you are not the original purchaser of the tickets. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. BTW the tickets were available also the same day of the concert. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. We will also add Tax on our fees as applicable. If your event has been postponed, you do not need to return your ticket. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. This company is a total scam. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. "If it's been canceled, chances are you're . If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Sent info several times and they made every excuse under the sun. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. 6.1 No Warranty. Carnaval Barranquilla Tickets. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. As well as was able to select what section I wanted to be in for the price I had selected. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. If tickets are not consecutive, then the Seller must create a separate listing. 5.3 Disclosure of Information. Eric Clapton Concert Tickets. You also warrant that you own the tickets. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. 2.2 Registration. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. To sell tickets, a Seller lists the tickets in the Site database. In the case of refunds, we appreciate our customers patience while we process their request.. 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. They keep finding excuses as to why it has not been processed. 4.3 Sellers Shall Not Include Promotional Material with Tickets. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. The money belongs with you. Elton John Concert Tickets; Andr Rieu . Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. The tickets were bought by me as a present for my mother and parents-in-law. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. the price it is sold for on the primary market). 6.10 Notices. All Rights Reserved. Taylor Swift Tickets. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. Join The National Math and Science Initiative Class Action, Today! I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. I entered the incorrect email when registering, how do I change it? Can I pick up my tickets instead of having them shipped? 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. During this time, the Site will be temporarily unavailable. 4.Select the button beside the transaction you want to dispute, then click Continue. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. All forms of redress are non-transferable and non-refundable. The 33-year-old announced . calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. Viagogo had a selection of how much did you want to spend for a ticket. 3.Click Dispute a Transaction. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. viagogo is a global online marketplace for live sport, music and entertainment tickets. According to the consumer group Which?, Viagogo's terms and conditions say . (you can see two date on their site) The Eagles are playing that night at the American Airline Center. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. After realising the scam and contacting them, they made it very clear that they will not refund or . Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. One Direction Tour 2023. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Romeo Santos Tour 2023. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. . One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. You will be entitled to a full refund or a 120% voucher. Top Class I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 6.5 Tax Indemnity. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Piggyback tickets may not be sold in the same listing. Sellers should use our automated online confirmation process. Paid 250 Euro VS the real cost of 100 euro. As well as charged me double the amount. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. 3.4 Indemnity. 2.14 Substituted Seat Locations. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. 4. expected to be mailed out. Faye has now been refunded by her bank after making a chargeback claim. Viagogo will keep saying they already paid you but they will never show you the proof of payment. 5.Select 'Item dispute', click Continue and follow the on . By Rhona Shennan 23rd Jul 2020, 3:38pm They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. 2.17 Season Cards. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. To post a ticket for sale on viagogo You must first register with the Site. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. administrator or law firm. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. The good date is 9/11/21, but the relisted my tickets for 9/21/21. I had tried calling them and the day of the concert and no answer. Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. Stray Kids Tour 2023. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Even if you are, it's likely to be a more complicated process. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 3. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. 'It's been a bit of a headache and I don't know where I stand with anything.'. Report Fraud I am based in Indiana. How do I find tickets I've already downloaded? Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Since June, we've found listings for events at all of these venues on Viagogo. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. settlement administrator or your attorney for any updates regarding A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. Which? You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. I received an email 4 days prior to the event, stating the ticke. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Viagogo-cancelled event and refunds. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. My partner has a job where he is required to go away at the last minute. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. The revised version of this Agreement is automatically effective after it is initially posted on the Site.
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