clipper card balance refund

The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. Your session is about to expire due to inactivity. 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. E\\y\F@B.THH!*o* /Tx BMC Any suggestions, or is this another way for a government-backed agency to abscond with my money? 0 6 HD 0UR K(EP%xg:#6(=VU-zTqwn?p Station Agents can also provide pre-addressed envelopes to Treasury. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Your session is about to expire due to inactivity. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. What do you recommend for getting this resolved? No. Cash value is NOT required and should NOT be deducted when you use an active Go Pass. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. I have a whole collection of stored value transit cards from many places! Transit pass . Key Clipper information translated to Spanish. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. /Tx BMC To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. (visit our Chase Center Servicepage endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. ClipperCard is your passport to campus and beyond! This is the version of our website addressed to speakers of English in the United States. endstream endobj 224 0 obj <>stream Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. How can I manage the account on their behalf? Refunds are subject to the fees in Section 10. E\\y\F@B.THH!*o* EMC Otherwise, you will be logged out automatically. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. E\\y\F@B.DHR!"g/ about the future of clipper (external link). If you ever lose your card, well replace it and restore your value for a $3 fee. I dont think you can get back the basic Suica fee either. endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream Yes, you can manage your account using the Clipper app and in your mobile wallet. As others have said, you can get it on the Clipper phone app for free. Where to Use On 24 transit services and more. For youth, seniors, people with disabilities and low-income adults. /Tx BMC 2020, Metropolitan Transportation Commission. Choose to stay logged in or to log out. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. Can I have more than one card in my Clipper account? For defective cards, no fees will be charged. We recommend that you do. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? The check may take 4-6 weeks. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream Stanford University. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. 0.749023 g Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream o Visa . What should I do if my card is lost or stolen? What can I do with an online Clipper account? He started his journalism career as a sports editor in Iowa in 1975. /Tx BMC endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream Its also required if you want to set up automatic reloading. Latest Clipper News Never miss Clipper news! $16.99 10% off. endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream This is one option for using up the funds on a paper ticket you own. Clipper said they didnt have money in their accounts. My spouse, relative, or close friend needs help managing their registered Clipper card. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream We cannot give refunds for partially used passes or tickets. EMC Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. If do not tag on and/or off, you will be subject to citation. /Tx BMC Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. If your card is registered, contact us so we can block your card from further use. Clipper cards will hold a maximum of $300. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. New. Learn more about our privacy policy. 0.749023 g Donations of tickets with unused value of less than $1 can be made to local non-profits. Options to Oakland Airport from Union Square. EMC Skip the side navigation menu and go to the main content. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream EMC The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P H237402VH2P0P04341Qf& 0.749023 g I havent needed to use it in that time. It is recommended that items of value be insured when selecting this option. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. How can I cancel my card and get a refund? Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. /Tx BMC Hope this doesn't break the bank for you. There is a 50 cent surcharge per trip for paper tickets. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. Will the toll lanes reduce traffic jams? Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. Q&A: Highway 101 express lanes opened Friday. endstream endobj startxref 0 %%EOF 332 0 obj <>stream In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream Get it back from them when you plan your next trip to San Francisco. Clipper is a regional transit card that can be used on all transit in the Bay Area. more. EMC Transit pass refunds are subject to transit agency approval. Your session is about to expire due to inactivity. 0.749023 g If you don't want to deal with that, just pay the $3 to get the card. /Tx BMC With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. HD 0UR K(EP%xg:#6(=VU-zTqwn?p But the other way is get you $$ back is to understand why they charged $3 in the first place. Enter and space open menus and escape closes them as well. If you purchased your Clipper card from a retail location, confirm that the provider activated the card. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. E\\y\F@B.THH!*o* /Tx BMC EMC You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Need to Order a Clippercard? If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. walk from 12th St. BART to Jack London square? EMC endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream I only pray theyre still there. E\i\\ Skip the side navigation menu and go to the main content. Due to observed delivery issues this is a less secure option. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. f At your request, we can mail you a new card with your balance restored, typically within 2 business days. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. For details about how to apply for a refund, download theClipper Cancellation Form. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. Min of $5. Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. All Go Pass users should register their Clipper cards on Clippers website. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. Visit our VTA Smart Pass page for more information. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream All rights reserved. /Tx BMC I no longer need to use Clipper. Refunds are subject to the fees in Section 10. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. E\\y\F@B.THH!*o* EMC EMC How can I cancel my card and get a refund? But nobody did. A reader in a prior column thought $300 had disappeared from an account. -=9&_j?N3?vjUaFXpJ| Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card.