The specified destination country does not allow shipments containing CAO quantities of Dangerous Goods. Click the edit button of the order you wish to change 3. The selected packaging cannot be used with the selected accessory. Valid length is 0 to 5 alphanumeric, Invalid sold to postal code. UPS Access Point Economy Service shipments must have a Hold for Pickup at UPS Access Point or UPS Access Point Delivery Shipment Indication Type or must be a Return shipment. The Shipper Export Declaration is unavailable with the selected billing option. The Total Product units allocated to packages do not match. FAQs I've re-established the connection, but have orders missing. Seeking workaround for Etsy Package Dimensions. HazMat EmergencyPhone required since Regulation Set is TDG. Q Value must be N/A when there are no All Packed in One Basic Descriptions. The error message that you are seeing there means that the Ship From Location that is being used does not have a Company name listed. The Shipper Export Declaration is unavailable with the selected service. UPS Account is not authorized for UPS Premier Gold. Valid length is 1 to 35 alphanumeric, Invalid or missing producer address line 1. Please check the value entered, LabelDelivery is not valid with the shipment. Valid length is 24 characters, Ship From Address for Master Carton ID is invalid, Shipper Account for Master Carton ID is invalid, The Worldwide Economy shipment must be single piece only. Shipments cannot exceed a COD amount of $5,000 when requesting a cashiers check or money order. Correct value is needed for EEI form, Missing or Invalid Form EEIFilingOption Code. The Saturday Delivery option cannot be combined with the UPS Import Control option. The UserId is currently locked out; please try again in 30 minutes. No more than 3 address line information can be given for alternate delivery address. The maximum per pallet weight for the selected service from the selected origin is ({0}) pounds. Please advise. Commercial Invoice Removal is valid only for Import Control shipments. The country selected for duty/taxes charges does not allow for Third Party payment option. A Commercial Invoice must have at least one commodity in the request. The payer of Duty and Tax charges is not required for UPS Letter, Documents of No Commercial Value or Qualified Domestic Shipments. No more than 3 address line information can be given for producer address. Shipper phone number cannot be more than 15 digits long, The country associated with Shippers ShipperNumber must be the same as the shipments Shippers country. Missing or Invalid Vendor Collection Type Code. Missing or invalid Combination of package length, width, and height values. Purolator is Canada's leading integrated freight and parcel solutions provider. 3. UPS Worldwide Economy DDU Oversize does not apply, and has automatically been removed from Package {0}. ReceiptSpecification applies only for PRL or Exchange Return Receipt. Valid format is yyyyMMdd, Invalid or missing export carrier. The 400 and 500 errors listed below are the most common errors you are likely to see when ShipStation sends a request for orders or a shipment notification to your . Any help would be appreciated. Both the combinations can not be present together. Once that Company name field on the Ship From Location is added, you should no longer see this error message. Invalid GoodsNotInFreeCirculationIndicator. Missing or invalid alternate delivery address information. The following tables lists the errors that UPS may return in response to a request. Filter menurut: Anggaran. Missing or Invalid Simple Rate Package Code. I have a UPS account with negotiated rates that I seem to have successfully added to my SHIPSTATION account. Valid length is 1 to 30 alphanumeric, Invalid sold to state province code. Valid length is 1 to 35 alphanumeric, Invalid or missing sold to address line 1. PayPal is not supported for this shipment. Valid length is 0 to 35 alphanumeric, Invalid or missing sold to city. The COD option cannot be combined with the UPS Import Control option. Missing/Invalid LabelSpecification LabelStockSize Height. Jeff Kolyer January 19, 2022 01:36 Follow This error means that the recipient info is too many characters for the carrier and must be shortened. Missing or invalid alternate delivery name. Mail Innovations Mailer ID must be 6 or 9 characters in length. A Blanket Period can not exceed 365 days. The selected international form is not valid for the shipment origin and destination countries, Invalid or missing sold to attention name. Without those filled in, we can continue to see this error message populate. Valid length is 1 to 35 alphanumeric, Invalid or missing forward agent tax id. Invalid or missing sold to company name. [][], Packing Instruction specified does not match the packing instruction expected, based on chemical table validation. Valid format is yyyyMMdd, Invalid or missing preference criteria for product number {0}. In some urban locations, UPS may be able to accommodate larger palletized movements. Valid value is 1 to 35 alphanumeric, Invalid sold to option. Your UPS Account number is not authorized for Mail Innovations Single Returns Shipment. Thank you for the response. Delivery confirmation is unavailable with the selected service. Failure: Missing or invalid ship from StateProvinceCode (120306) In this case proceed to disable Enable Paperless option if active and select Use your company info as fixed shipper from Carriers > Connection > UPS > Edit. A NAFTA Certificate of Origin must have at least one commodity in the request. The Weight format provided in the CN22 form is invalid. Valid values are A through F, Invalid or missing producer info for product number {0}. Missing InternationalForms/RoutedTransactionIndicator. {Rating Error Description} The weight exceeds the limit for the UPS Letter/Envelope rateand will be rated using the weight. Your email address will not be published. Saturday Delivery may not be combined with the package type for the given product. Shipper is not eligible to ship Hazardous Material / International Dangerous Goods. Your UPS Account number is not authorized for shipping Perishables. 2. Valid length is 3 alphanumeric. You do not have permission to remove this product association. The length width and height must each be less than {description} inches or {description} centimeters. It will be supported during the second phase of Dual MI Returns Label Shipment. Valid length is 0 to 35 alphanumeric, Invalid or missing invoice date. The message is too large to be processed by the Application. The requested Void was successful, but the associated Pickup was not Cancelled. UPS does not offer dangerous goods service from select origin country: XXX to selected destination country: XXX with selected service level: XXX. The necessary service area validation data could not be retrieved with selected origin country code. The UPS Import Control option is unavailable with the selected accessory. Excepted Quantities are not allowed to the selected Destination country. Valid length is 0 to 4 alphanumeric, Invalid ECCN number code. Invalid COD currency code. The selected country does not allow forward movements. International shipment cannot be made with multiple 10KG or 25KG packages. ADL notification code (012) and notification data (email or phone number) is required for UPS Access Point Delivery. Common skip label warnings. Missing product unit information for product number {0}. Proyectos de precio fijo Your Shipment Cannot Be Processed. The One Time Pickup Surcharge is unavailable with the selected service. Notification Media Type is missing or invalid. Should indicate one time POA or blanket POA. Next Day Air Early Surcharge is unavailable with the selected service. The UPS Returns Flexible Access option is unavailable with the requested accessory. Invalid InternationalForms/Contacts/UltimateConsignee/Address/CountryCode. Missing label specification label image format. Those ship-from-location and return address fields are already filled out and used everyday shipping USPS. Extensiv Order Manager OMS Overview; Setting Up Extensiv Order Manager OMS HazMat UOM value exceeds maximum length of 10 characters. Valid length is 0 to 15 alphanumeric, Invalid producer address line 3. Update your Warehouse Name. Missing or invalid alternate delivery address country code. Missing or Invalid Code in UPSFiled. missing or invalid ship from company name shipstation. A ShipTo postal code is required to verify if dangerous goods service is available to the selected destination country otherwise the shipment will be rejected. Valid length is 6 to 15 alphanumeric, Invalid or missing product origin country code for product number {0}, Invalid or missing net cost code for product number {0}. Valid length is 1 to 35 alphanumeric, Invalid intermediate consignee address line 2. Invalid ReferenceNumber BarCodeIndicator. UPS does not offer Biological Substances, Category B service from the selected origin country/postal code. Valid length is 1 to 35 alphanumeric, Invalid sold to address line 2. Black Powder (NA0027) cannot exceed 100 lbs per shipment. HazMat TransportationMode has invalid value. UPS Premier or UPS Proactive Response must be present on a Category A shipment. Please contact your Account Representative for resolution. The platform has an easy to use admin dashboard. special characters etc. Your UPS Account number is not authorized for Dangerous Goods shipments with CAO TransportationMode. ShipStation also supports UPS Consolidation options like UPS Mail Innovations. See this help article for details. Invalid or missing international forms form type. Package Level COD is not valid for the shipment origin and/or destination. PreAlertNotification Phone Number is missing, PreAlert Notification Phone Number may not exceed length of 15, PreAlertNotification Dialect length must be less than or equal to 2, PreAlertNotification Language-Dialect Pair not valid, Pre-alert notification is valid only with UPS Returns Exchange and UPS Returns Pack and Collect shipments, Notification Language must be less than or equal to 3. ShipStation WMS - Unique Connection for Each Order Source; ShipStation WMS Overview; Setting Up ShipStation WMS; Order Missing From ShipStation; Shopping Cart Fulfillment. Lift Gate Accessorial for Pick Up and Delivery are not allowed when both Hold For Pick Up and Drop off At UPS Facility is requested. Valid length is 0 to 35 alphanumeric, Invalid or missing reason for export. Valid length is 1 to 8 alphanumeric. Valid values are YES, NO[1], NO[2] or NO[3], Invalid or missing marks and numbers for product number {0}. The Pickup From postal code %orig.postal% is not a valid %orig.country% postal code. Invalid TransportCategory for a given Hazardous material package using ADR RegulationSet. UPS Access Point ID is valid only for Direct to Retail Shipment. Valid length is 1 to 3 alphanumeric, Invalid or missing product unit value for product number {0}. Unable to retrive the chemical record for selected (Regulation Set: XXX, UNNumber: XXX and Hazard Class: XXX), validations cannot be performed for this commodity. Valid length is 1 to 5 alphanumeric, Invalid or missing mode of transport. The requested service is unavailable between the selected locations, Consignee billing is only supported in US or Pureto Rico, Missing or invalid ShipTo StateProvinceCode, Missing or invalid ShipTo PostalCode. Maximum value per package: {0} {1}. Missing or Invalid UnitOfMeasurement for HandlingUnits {0}. Shipper Number is not qualified to receive negotiated rates. DryIce DryIceWeight Weight cannot be larger than package weight. If you are picking up from a city within %orig.country%, enter the correct city. Accessory may not be combined with the product. PackageServiceOption HazMat Regulation required or has invalid value. Missing or Invalid Unit of Measurement for PackageWeight. The Certificate of Origin is unavailable with the selected service. Please use an RFID Capable Printer with an RFID Embedded Label for UPS Premier Silver package label. Thermal Receipts are not supported during first phase of Dual MI Returns Label Shipment. The maximum declared amount $50,000 is exceeded, The maximum declared amount for the selected service was exceeded. An Import Control option and a Return Service option are not valid on the same shipment. Valid values are KGS or LBS. Invalid Emergency contact. No shipment found within the allowed void period, The Pickup Request associated with this shipment has already been completed, Pickup Cancellation is not Available on this Pickup Request, The Pickup Request associated with this shipment has previously been canceled, The Pickup Request associated with this shipment cannot be canceled, Return Service Shipments cannot be Voided at the Package Level, International Shipments cannot be Voided at the Package Level, None of the submitted packages were voided, Package(s) {0} selected to void is(are) invalid. Using standard package rates. ADL notification and UAP Shipper Notification are required for UPS Access Point Delivery. Valid length is 0 to 35 alphanumeric, Invalid loading pier. unsweetened acai puree; Your UPS Account number is not authorized for shipping Special Exceptions. The COD amount cannot exceed $1,000 when a cashiers check or money order is requested. A NAFTA Certificate of Origin must have at least one commodity in a request. If Custom is selected, please type in Quickbooks Commerce Price List name for Supply Price. Invalid label specification label stock dimensions. ShipStation consolidates orders from over 70 ecommerce channels, creates shipping labels, packing slips, and pick lists in batch, communicates tracking information to your customers, provides endless automation, filters, and views, wireless printing, a mobile app, and a lot more. Shipper is not authorized for Mail Innovations. Your UPS Account number is not authorized for shipping Seeds. It is ideal for small, medium, and large businesses. Missing or Invalid Alternate Payment Method. UPS Account is not authorized for hold for pickup at UPS Access Point Shipment. Shipment is not eligible for User level discount. UPS Freight Less-than-Truckload (LTL) transportation services are offered by TFI International Inc., its affiliates or divisions (including without limitation TForce Freight), which are not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities (UPS). Missing or Invalid Print Type for UPS Premium Care Form. Invalid license information. HazMat ClassDivisionNumber violates datatype. Please contact UPS Customer Service for assistance 62-0807-1-877-877, The maximum dimensions for a pallet are %maxlength% in (length) by %maxwidth% in (width) by %maxheight% in (height) for the selected origin. You would think Etsy would verify the address when they enter their address, plenty of online retailers do this, but Etsy isn't exactly known for making things easier for it's sellers. Missing/Invalid label specification label image format Code. Weight of (actual weight) exceeds maximum for rating the requested container. Should indicate UPS Filed or Shipper Filed. Package exceeds the maximum length constraint of {description} inches. Needed for EEI processing, Missing or Invalid Forms EEIFilingOption. Exceeds maximum number of Document IDs (13) allowed per Shipment. The maximum number of user access attempts was exceeded. The only difference is my UPS account is under a different name than my ShipStation profile (one is Boone's Overstock and the other is Brutal Planet). The selected international form is not valid for the shipment origin and product origin combination. Missing or Invalid Forms PointOfOriginType, Missing or Invalid Forms UltimateConsigneeType, Missing or Invalid Shipment ShipperNumber. If you want to ship to %dest.AdjCityName%, select %dest.AdjCountry% and enter the postal code %dest.AdjPostal%. DryIce Regulation is required or has invalid value. The account used to create this shipment has Direct Delivery Only preference selected. Package exceeds the maximum length constraint of {0} cm. Packages must weigh more than zero pounds. Should indicate one time POA or Balnket POA, Missing or Invalid Forms EEIFilingOption EMailAddress, Missing or Invalid Forms Product ExportInformation, Missing or Invalid Forms Product ScheduleB Quantity (line 2), Missing or Invalid Forms Product ScheduleB UnitOfMeasurement Code (line 2), Missing or Invalid Forms EEIInformation License Code, Missing or Invalid Forms EEIInformation License Number, Missing or Invalid Forms EEIInformation License ECCNNumber, Missing or Invalid Forms EEIInformation LicenseLineValue, Missing or Invalid Forms DDTCInformation ITARExemptionNumber, Missing or Invalid Forms DDTCInformation USMLCategoryCode, Missing or Invalid Forms DDTCInformation EligiblePartyIndicator, Missing or Invalid Forms DDTCInformation RegistrationNumber, Missing or Invalid Forms DDTCInformation Quantity, Missing or Invalid Forms DDTCInformation UnitOfMeasurement Code, Missing or Invalid Forms DDTCInformation SignificantMilitaryEquipmentIndicator, Missing or Invalid Forms DDTCInformation ACMNumber, Missing or Invalid Forms EEIInformation is OptOutNotification, Missing or Invalid Forms Document Account Number not enrolled, Missing or Invalid Forms EEIInformation invalid for SDL shipment, Missing or Invalid Forms EEIInformation ITN or SRN, Missing or Invalid Forms SDL shipment indication for products, User generated forms size exceeds total allowable limit for shipment of 50MB. The payer of Transportation charges and the payer of Duty and Tax charges must not be the same for Split Duty VAT shipment. 6. Valid length is 1 to 35 alphanumeric, Invalid producer address line 2. Thanks! Mail Innovations is not a valid service for shipping all categories of dangerous goods. Valid format is yyyyMMdd, Invalid purchase order number. HazMat TransportationMode exceeds maximum length of 30 characters. The declared value amount must be greater than zero. UAP shipper notification code (013) and notification data (email or phone number) is required for UPS Access Point Delivery. Missing or invalid package notification code for package {0}. Label Recovery Service is Temporarily Unavailable. Payment Account is not associated with ups.com user profile. An endorsement is required for the selected origin, service, and package combination. Required Label Element Missing - Mailer Alpha Code. Please contact UPS Customer Service for assistance 62-0807-1-877-877. Invalid EmergencyPhone. The requested billing option is not available from the selected origin to the selected destination. Regulation Set is not valid for the origin country. To fix this, Please check the address provided in the plugin. Needed for EEI filing. The COD option cannot be combined with the Return Services option. Your UPS Account number is not authorized for Dangerous Goods shipments with CFR RegulationSet. AdditionalDescription is required for this shipment. Only 3 Package Reference Numbers are allowed for MI shipments. Third party or freight collect shippers postal code is missing or invalid. Your UPS Account number is not authorized for shipping E-Cigarettes in WWEF shipment. Length is the longest side of a package. Number of DryIce items per Package is greater than 1. Even if the parcel was marked as delivered, carriers like UPS and FedEx require the sender of the parcel to file the complaint. Common Error Codes The following error codes can apply to all APIs. Just as a heads up, you will want to ensure those fields have been included for the returns side of that Ship From Locations window as well. Missing schedule B information for product number {0}. From Moderator Davis, May the force be with you! The maximum dimensions for a pallet are ({0}) in by ({1}) in by ({2}) in for the selected origin. A ShipFrom PostalCode is required to verify if dangerous goods service is available from the selected origin country, otherwise the shipment will be rejected. Click Edit next to the warehouse you'd like to update. The following tables lists the errors that UPS may return in response to a request. valid range is 0 to 50 alphanumeric, Duplicate International FormType Information. Your UPS Account number is not authorized for shipping Biological Substance. The given postal code is invalid for the given state. The Authorized Return Service is unavailable with the selected accessorial. Invalid form group id name. Please check the submitted data or wait until the shipment is processed, The Label Link Email has been sent to the original label delivery email address when the shipment was placed instead of the requested email address, Label is unavailable -- the shipment has no {0}, The shipment for which you are trying to recover a label or Receipt has been voided. Missing product unit of measurement information for product number {0}. Alternate Delivery Address information is required for UPS Access Point Delivery. Createthe label with the updated Warehouse information. Missing {0} Level Reference Number value. The Packing Group specified: XXX is invalid based on chemical table validation for this U NID. Invalid or missing product NumberOfPackagesPerCommodity. UPS Letters are not allowed with ground services. Missing or invalid alternate delivery address postal code. Missing or Invalid Quantity for HandlingUnits {0}. Switzerland Domestic Container must weigh greater than 2 KG, Worldwide Express Plus from Europe to Switzerland must be UPS Envelope or document only. Missing or invalid alternate delivery address city. UPS Account is not authorized for UPS Premier Platinum. When I try to finalize the label, the message ''Missing or invalid sending the company name'' I would like to know why this error, I can't send anything, Thanks so much for joining the community! Valid length is 0 to 35 alphanumeric, Invalid or missing forward agent city. Valid value is 01 or 05. International forms can not be requested for letters or documents. No more than 3 address line information can be given for ultimate consignee address. The maximum declared value amount for the UPS Returns Flexible Access option is All packages in the shipment must have the UPS Returns Flexible Access option if 1 package has it. Save my name, email, and website in this browser for the next time I comment. Trying to connect eBay & Shipstation pop up goes to 401 page. Be on the lookout for a DM from me for some account specific information so maybe we can get to the root of this. Address Validation Error on ShipTo address. Customs Invoice is required when the shipment is tendered to UPS. Valid length is 0 to 9 alphanumeric, Invalid or missing intermediate consignee country code, Invalid or missing producer option. Package Reference Number is not supported for Mail Innovation shipments. Missing or Invalid PayPal Information. Missing or Invalid Forms EEIFilingOption ExemptionLegend, Missing or Invalid Forms UPSFiled POA Code. MovementReferenceNumber must be a length of 18 characters. Invalid product description for product number {0}. Valid length is 1 to 25 alphanumeric, Invalid or missing product schedule B number for product number {0}. Dry Ice Weight is absent or doesn't meet specification. I successfully resolved the issue for my account, by adding my company name to the "optional" company name field. If a third party is being used the contact field must include both the name and the customer account with that provider. Visit Purolator's Registration page here to register for an . Missing InternationalForms/Product/EEIInformation/ExportInformation. The requested billing option is unavailable with the selected packaging. Invalid combination of international forms. If you are shipping to a city within %dest.country%, enter the correct city. Invalid InternationalForms/Product/ExportType. The APIO total net quantity exceeds the lowest permitted maximum net quantity. Please attach the international forms to your shipment. Verify that your account is listed; if not, select the Add a UPS Account link Follow the instructions to add the account Find peace of mind with the details. Without those filled in, we can continue to see this error message populate. March 26, 2018 at 11:35 am #67735 Anonymous Inactive Hi Trevor, Packages not dropped off at a UPS Access Point location may incur additional cost and/or transit time. HazMat EmergencyContact Information is required for this shipment. Package exceeds the maximum length constraint of {description} cm. MovementReferenceNumber must contain alphanumeric characters only. I would send another message stating that if they don't respond within a certain time you would have to cancel their order. Notification language-dialect pair not valid. Valid values are NC or NO, Invalid or missing net cost date range begin date for product number {0}. ago. The accessory is invalid with the billing option. HazMat ProperShippingName is required and not set. FreightDensityInfo container is required for Density Based Rating request. Either credit card or account number information is needed but not both. missing or invalid ship from company name shipstationchicago mission apparel missing or invalid ship from company name shipstation. Valid length is 1 to 35 alphanumeric, Invalid port of export. Invalid discount monetary value. No more than 3 address line information can be given for sold to address. Confirmation Type for Mail Innovations USPS Delivery Confirmation is invalid. Package HazMatPackageInformation AllPackedInOneIndicator is optional. Missing or Invalid Mail Innovations Package Id. Please select UPS Next Day Air service as an alternative. Missing or Invalid Total Number of Pieces in all Pallets in a Shipment. Shipper PhoneNumber must be at least 10 alphanumeric characters, Shipper phone extension must contain only numbers, Shipper phone extension is allowed only if the shipper is located in US, Puerto Rico or Canada. Promotion Code was not applied since account had better discounts compared to Promotion Code. Valid length is 1 to 20 alphanumeric, Invalid additional comments. Valid length is 0 to 9 alphanumeric, Invalid or missing forward agent country code, Invalid or missing ultimate consignee company name. Sold to information is required when an invoice or NAFTA CO is requested. Missing InternationalForms/Product/ExportType. The COD value entered exceeds the maximum allowed for cash of {amount} ({currency code}), The COD value entered exceeds the maximum allowed for check of {amount} ({currency code}). UPS Access Point shipping is not valid with Goods Not in Free Circulation between EU countries. Two Languages are required for UPS Premium Care Form. Letter service is invalid for shipments with more than 1 package. UPS does not offer service for the specified Commodity Regulated Level Code to selected Destination country.