In the event you used multiple forms of payment, your refund may be issued across all payment meth. What if I return my products after 30 days? Suck that I am I week over my stupid 30 days policy! Money Network says to activate the card, you should call 1-800-240-0223 to set a 4-digit pin and get your balance, and sign the back of the card. Ross will only offer an exchange in case the software turns out defective. Stores give you money back if you give original receipt, I cannot understand your policy. I tried to explain the math to the cashier (who happened to be the supervisor that answered my question during the transaction), but she did not follow what I was explaining and continued cutting me off. If the tags are off and you don't have your receipt your damn problem. Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the items current selling price. Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. Shorts weren't worn. Also, to protect their associates and customers from covid, theyll keep the returns in quarantine for 72 hours before being returned to the sales floor. I spend a lot of money in this store to receive attitude, disrespect and rudeness. I am not "computer literate" so if I don't do this correctly please direct me on what to do. Returned two days later to purchase matching shirt & misc., approx. How to activate the MCTR debit card. I am disgusted with this absurd practice i plan on writing corporate about this and have taken pictures of the 3 receipts.Other retail stores have added the option to have the receipt emailed to you.this has helped me never loss or accidentally WASH a receipt ever again. It was purchased on 12/24 and returned on 12/26. What Is Ross Return Policy After 30 Days Returning unwanted items at Ross's department stores is similar to policies at most other places. I've never had a problem returning things to Ross. No MORE good quality and forget about cotton ones. As a side note the reason there were a total of 4 dresses purchased that day is my mother in law passed away on December 15 and we bought them so my father in law could decide which one he wanted his wife of 43 years to be buried in. By the way, my credit is excellent and I have plenty of funds in the bank. My experience at Ross' in Catonsville, MD was terrible. If you're not satisfied with your purchase, return the merchandise accompanied by a register receipt within 30 days of purchase for an exchange or refund in the original form of tender. A note received is recorded at its principal amount by debiting the Notes Receivable account. I am waiting for Ross to return my email about what company does collect this info. It was too cold to wear. Also, theyll exchange the item only if the product is available in stock at that time in the store. They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. They said it took a couple days for the credit to post. Completed transactions Refunds for completed transactions with online or in-person merchants usually take up to five business days from when they are issued. Ross Stores uses a refund verification system. Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. I bought underwear from Ross that turned out to be too big. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. They advised that they could not make the adjustment. Require. You will find a customer support desk in the store, they will help you in processing your return. The exception to this is if you pay with a check. As an associate, I don't always rely on the description but, I ALWAYS rely on the SKU#. Having a receipt will marginally increase the chances of your return request getting accepted. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. If you paid with cash or another payment method, a chargeback isn't an option. I called Ross customer service to get an answer to this question. They seem to find a bad reason. They were much less than the ones I were exchanging which the Associate said it was okay. Ok so I am not one to ever leave a bad review on a place cause I know how it feels but I went Into the Ross in spring hill last night and port Richey today and I just have to say that both were Terrible not one person greeted me not one person smiled there was one nice lady with short black hair at the one n port Richey actually apologized for not being able to take back a perfume I literally just bought last night that hasn't even been sprayed and I had the receipt and everything.the manager was very rude and had an attitude like I'm sorry no one likes working but contrary to popular belief ur still it supposed to look like u are completely miserable and hate ur life when ur at work the negative energy makes me never want to go back into those stores. WORST RETURN POLICY EVER!!! After I washed them one of them had a small hole in it. Email*. As soon as I explained the situation, showed my statement, the Ross bag in which the bag was purchasedthe manager told me that she wouldn't give me a store credit. 10 percent note from a customer at the time of a product sale. I said what about me? If the claim is filed within 30 days of purchase, you may need to submit proof of the store's return policy. 5) Understand that we live in a not so great world and people are scandalous and steal stuff and then try and return it. No need to present ID or a receipt or sign anything. Merchandise can only be returned to Ross Stores with a Fine Jewelry Department. I've returned with a receipt tags on within 24 hrs of the 30 days. Bag was extremely heavy. Never again will I go back ever and will make sure to spread the word on this terrible ran store. You can bring it back, youll just have to settle for store credit or an even exchange. Can i ask why or should i go back and lt the store know. I felt like this was kind of intrusive..it's just an 11 dollar dress and I had paid with credit card! Ross will provide you with a refund through the original mode of payment. In any case, the returns made following 30 days require the buy receipt, as these things for no situation are qualified for non-receipted returns. Banks have up to 45 days to investigate disputes, and in some cases, up to 90 days. The subtotal on my receipt was $35.93. If you have everything you need for return (receipt, item in perfect condition, all item's tags) - you will have no problems with money return! Ross has the WORST return policy. Instead, I shop enough and keep 95% or more of the things I buy. I was just told today by the cashier at Ross that the Reduced items are final sale !!! All returns are subject to system verification. I returned to the store where I purchased the earrings with the gift receipt and the original receipt in hand and was refused any refund or exchange because I had cut off the bar-code before wrapping the gift. Ross has a very strict return policy because we are a discounted store, we already offer very low prices. Can exchange or store credit be provided without a reciept? Isn't that your job? Had an awful experience, bought a nice bag for 70$ what I thought but the bag has scratch's and zippers are bad and now they are refusing to work with me, never had so much issues with as now. If it's over 30 days, You can get back the full amount of $20 in store credit rather than a marked down price of 4 or 6 dollars in store credit. I decided to go back a couple hours later the repurchase the same curtains if i found them back on the sale floor. Our info isn't that private anymore ) If you need a refund, you must contact the merchant to process the request for a refund. Immediately after, visited 3rd Ross store and found the remaining towels to complete the 4 sets. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. I said ok, but your not going to refund me over 1 day. Callback tomorrow and speak to someone else. It was in new, mint, as-sold-as condition with the receipt. I have been shopping at Ross since I was 18. 2. You can check the backside of your receipt to know the same. Your return policy sucks. And 30 days have not done yet. Having a receipt will marginally increase the chances of your return request getting accepted. I want to return it, but I do not have the receipt. Troyes to get a refund for unworn shoes with a tag with no receipt but purchased recently, the price was $119, manager told me , the cant issue refund even for credit store, of the item priced more then $50. You can't just buy something to use one time and return it later because that's called a rental. I couldn't find the receipt. When I mentioned it to the cashier she said, " I dont have time to fold clothes". The customer service is unbelievably horrible. i barely just bought this mouse for my laptop and as soon as i opened it the mouse didnt work and their policy cant refund me this might be the worst customer policy i have ever seen i hope i can at least get a replacement. The one thing I forgot to pull from the purse was its original tag with the designer's name. This is a very questionable practice that unlawfully collects private information on customers. You want cheap stuff but and you call them crooks but in reality its not. I'd rather buy it,think about and decide when not having to rush to a decision. Can I return it? (This is to prevent theft and fraud.) It's new like it's in the store. I'm very upset and would like an answer. The purse with tax, it was $21.74. In some cases, they may take up to 14 days. Who trained these disrespectful, unproffessional "employees"? Thank you I bought a casual dress for this summer, I got home and went to hang it up in my closet and noticed a HUGE hole in the front of it. This could be your state photo id, drivers license, passport, or military id. That way, the tag is still attached and we cannot deny return if it's in original condition. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. store without the unnecessary long wait time and have a store that cares about customer service! Just went to make a return at the Ross Store in Placerville, CA and the management there was really rude and said that even with a receipt they did not take back anything after 30 days. We do not hold refunded money before it's posted to your account, and we cannot speed up refunds. All the basic conditions of Ross return policy also apply to holiday returns. For a list of select categories, see the front of your receipt or ask your cashier. Most of the items sold by Ross dress for less follow their standard 30 days Ross return policy. According to Ross holiday return policy, any item that you purchase between December 1 and December 31 will be possible to return until January 31 of the next year. If you try to return something without the receipt, we will need an I.D. To just get my money back?! I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. cause I won't return to this particular store. Heck, some will even give you a ~3% discount for using . The cashier took the item without any questions and made the return. RIDICULOUS!! So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. Tjmax will give you cash back even if you buy your items with a debit card, but Ross does not. If you removed the tag, bring it back and they can re-attach it for you. Plan on reporting Roses to consumers board. I eventually decided that I really didn't need the purse so I took it back to a Ross store on 6/16/16 - exactly 30 days after the purchase. I am never shopping there again; so why a store credit??????!! Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. I will not be shopping at Ross again. I tried to find something to buy for the amount of 23.00 dollars could not find anything. Daily health checkups of all the associates working in the store. Do Gift Cards and Store Credits expire? I have never heard of this. Follow the below-mentioned step-wise guide to make a successful return. I ask her why, she caught a bigger attitude and called for another employee(Manager) to come over. If the money is going to be used in the store, why aren't we granted the same amount? If it is money your trying to save, you may not want to higher 20 loss prevention employees that just stand up by the door and bulls**t with one another, but only have 2 cashiers helping people with purchases and returns no matter how many people are in line. I will never shop there again nor recommend them to anyone base on there return policy. However, several new rules apply. This should be used for the customers that spend 50.00 dollars and try to return 200.00 dollars worth of items with no receipt. I will be returning everything else I bought, I just needed to leave before I lost my temper!!! i really did not have time to argue about the whole transaction. Yes, you can return orders at the Ross store, but to get refund to the original mode of payment, they need to be accompanied by the sales receipt. Ross employee. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! I had no idea about this policy bc I have not returned anything as I can recall about to Ross's before. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! I told the cashier it better not be damaged BC IT IS A GOWN! Copyright 2000 - 2023. The warranty is for a full 10 years, but I can't prove the pan isn't "out of warranty" without an approximate date. We look for manufacturer closeouts. The company gives the Walter treatment "Get Your Sh*t and Get Out!" The cashier was asking for my ID. Be sure you really want what you are buying or you may be stuck with it. Did you forget the return deadline? Shipping and handling costs are not refundable, Your product will not be returned if it has been opened. I feel like they took advantage of her. Over a 2 day period, I visited 3 different Ross stores in order to purchase four After returning your product, you will have to wait for around 5 days to get your refund. Had i known this, i probably wouldnt have opened it. NO WAY! I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! However, I have never had a problem with returning merchandise at all. Continue with Recommended Cookies. they can just repeat "ask ross top management for an explanation", Regardless of how inexpensive the items may be. She balles up the gown in the same bag as the shoes. 13. I do a lot of shopping at Rossor at least I used to. You DO NOT need to return items to the same Ross store where you bought them. Niada Car. The Ross return policy can be a little confusing. They were much less than the ones I were exchanging which the Associate said it was okay. Generally, direct deposit payments will be made to eligible taxpayers who e-filed their 2020 CA tax return and received their CA tax refund by direct deposit. If you rent a car with cash And if not , what should I do ? I didn't think too much of it but, this las visit I thought I needed to complain . Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. The first purchase, I used a store Can I order items online from Ross Dress for Less? I go back to shopping and when I check out, it's with one of the people that helped with my return. complete sets of bath towels for a wedding gift. What's the return policy? Can you help me locate merchandise? 3)keep the tags if you need to staple them to the receipt You can check the status of your request by calling the return protection toll free number at 1-800-297-8019. TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. So now my husband has this shirt that we have to fork more money out to get fixed. Ross uses a refund verification system, and all the returns are subject to verification. I wouldn't want to waste my money if they are just going to give me a broke earbuds. The next day tried to return the light sweater.The store said it is against company policy to return a designer sweater. Boo hoo~! Ill keep this list updated in case new items are added to their exceptions list. Which i spent $250+. SUGGEST ANYONE BUYING - pay for each item separately and give them the receipt with your gift -- and they may release the cost of ring up items separately is a big drag and cost them money plan to hastag, and warn people -- basically wrote, when most department store it automatically done via our cards @ get.real Returned it in bag with all tags and the receipt same day . Tj max&Marshall's will be around. Could not returned them. See Also: The 2 Best Days to Shop at Ross to Save Money. I am another Ross employee that explain some issues stated here. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. It is unfair to be treated this way and honestly, it does not help that many other customers will judge you for speaking to management in this particular area. Step 2: Choose the reason to return the product. The Ross rep actually called my local store and spoke with the manager as its handled on a store-by-store basis.