This happened on several occasions making me again not really want to use the pool and steam room. Dont join the gym. Anyone can write a Trustpilot review. There is a sign on the door which states check opening dates on social media. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! I have paid for a year's membership through GymFlex and have no idea how to get my money back. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. The day before, my payment had been taken. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. beyond me , they have sullied their name. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Gym was great but suddenly closed down with little more than a note on the door. We use dedicated people and clever technology to safeguard our platform. Bit apprehensive being a female in my 50s. Not sit there and eat cakes.Ridicules customer service overall. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. 2023 Trustpilot A/S. I also send two emails through to them and I never even received an acknowledgement let along a response. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. !What a disgrace. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. This gym offers friendly staff with excellent personal trainers. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Maybe they could squeeze in another floor mat area near the gym balls. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. | Read 241-259 Reviews out of 259. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Here are 8 tips for writing great reviews. I signed up to the gym and have been going daily as i am very consistant with my training. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. Your cars are not safe! not enough space for stretching n exercise. Staff beyond rude ! Companies can ask for reviews via automatic invitations. But no way to resolve it. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! Pay for a trustworthy gym that obeys the law so you get the proper financial protections. No on-duty lifeguard (is this actually legal!!!). Ive been at this gym for nearly 2 years. One good search would have warned me but I was dazzled by the google and facebook reviews. For the price per month, this is a great gym, it has everything u need and more. For example, you can easily set up automatic payments, so you're never late. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Terrible service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Any attempt to contact head office is ignored. I'd be in two minds about renewing my membership next year. The Gym is crowded all the time. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Poor customer service and conflicting information provided by staff! This gym is great! Plus side, plenty of cardio equipment. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. The staff are friendly and the gym is very tidy. Join the 261 people who've already contributed. this is extremely unprofessional. It does seem that there are other members who have also not been refunded. Find out how we combat fake reviews. Stockton On Tees - AVOID!! In the meantime, they have been taking money out of my account. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! THE WORST customer service i have ever had the misfortune to encounter. Here are 11 ways to become an excellent customer service professional: 1. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Finally. Verification can help ensure real people write reviews about real companies. Dreadful management of memberships Id avoid this company and invest elsewhere! The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. They now refuse to refund monies taken. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. With an attitude like this it will surely be closing down soon. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Apparently it broke down three years ago and has not been fixed. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. Here are 8 tips for writing great reviews. We also ensure all reviews are published without moderation. I prefer to go in before work so at 6am and then use the sauna and steam room. This suggests to me that they know they are not up to date. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. How many stars would you give TruGym? No warning, no contact via letter or email. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Most staff are very polite. Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. All rights reserved. Published on: January 2, 2023. The staff, although minimal, are friendly and helpful. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Find out how we combat fake reviews. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Consistently fail to keep to their own opening and closing times. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Our gyms come with either a sauna or steam room (some have both!) Fuming to be honest. Broken equipment takes a long time to be repaired. False advertising! | Read 241-245 Reviews out of 245 Author: Stephen Greet, Co-founder. The floor is never cleaned properly and the water dispenser has mild on it. DO NOT SIGN UP THERE TERRIBLE! Absolutely shocking customer service. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. I was asked if Id like to suspend or cancel my membership. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Pool full of screaming kids. Find out how we combat fake reviews. Been coming here for many years and have always found the staff very pleasant and welcoming. However I have a major issue with the classes that are run as well as the management of the club. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. without helping me with the issue in any way at all. I was paying double on a different gym and was always having problems but this is miles better. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. Like a sauna. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Your experience matters. It goes against our guidelines to offer incentives for reviews. We use dedicated people and clever technology to safeguard our platform. Most of the equipment is very old and remains unfixed for long periods of time. Every message I had left was not responded to directly by the manager. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Good equipment. Join the 266 people who've already contributed. Verification can help ensure real people write reviews about real companies. We also ensure all reviews are published without moderation. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. Absolute disgrace of a place rude obese staff. Staff are brilliant and very helpful. Your experience matters. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: I know several members have request a standing calf raising machine. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. Nobody will reply to emails or tweets. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. I'm now in the process of seeking legal advice and so far it's looking positive. Try to greet customers with a smile and always be courteous and respectful. This review is on the company and not the local gym. Join now and save 30 (no joining fee offer). Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Find out how we combat fake reviews. Anyone can write a Trustpilot review. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. trugym customer service. | Read 261-266 Reviews out of 266 Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! Verification can help ensure real people write reviews about real companies. I have been trying to contact them for a refund for months and have been completely ignored. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. My branch shut down down and I never received a membership refund. The gym did not respond to my complaint. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Head office failed to respond to emails! The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). We use dedicated people and clever technology to safeguard our platform. Staff are the ones who represent the gym and are suppose to behave in a professional manner. Here are 8 tips for writing great reviews. Find out how we combat fake reviews. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. Joined for a month at the Keighley branch in August 2013. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. We'll then contact Harlands on your behalf to get this resolved. The changing rooms are always clean and the same for the showers! Pay a little bit more and go somewhere decent ! It goes against our guidelines to offer incentives for reviews. And update your website!!!! Very clean and covid compliant. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Training and fitness levels catered for the individual. How many stars would you give TruGym? The gym in Luton in Parkstreet are forever changing staff . Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. We also ensure all reviews are published without moderation. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. Submit an enquiry or refer a friend to truGym today! Join the 271 people who've already contributed. I paid for a year membership and at that point had several months left. Very clean with a good atmosphere and equiptment maintained to high levels. My contract expired and I cancelled my membership. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. the gym is very clean, the staff are very friendly and always up for a laugh! Join the 261 people who've already contributed. Join the 248 people who've already contributed. Even a reminder email could have helped, Never join this gym, Its not good. They are now pursuing me for 234 claiming I never cancelled. Moreover i received several very abusive emails from them in the days following.