Work from a private office by the day or for 5, 10, or unlimited days a month. Let's find the right workspace for you. We pay those as well. Can I roll any unused coworking and office days into the next month? I look forward to receiving more information from you. However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. {Contact Details}. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. In the next paragraph, you should ask the authority for confirmation of cancellation. Hi Ryan, Restoration Fee - $290 ($3.50 per square foot) I hope youll continue to serve more and more people and make their life happy and prosperous. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. Open the Amazon Prime cancellation page. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. I would love the opportunity to help further but havent been able to identify your account. Kind regards, Do not do business with this company! This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? Once a class has ended, no changes can be made . Do not use this scam company at all costs Questions and answers about starting, owning, and growing a small business only. Just drop in to a location of your choice whenever you need a place to work. Our dedicated teams work hard to help all customers but I can also help you have this resolved. They are real scum bags. This will remove that member from your roster and credit the membership back to your account. Our customers satisfaction is our priority. Assistant Global Customer Service at Regus. From,Hedy GreeneAp. For example, if someone rents $500 a month, that`s $1,500 more, or 25% more when the person was probably budgeting for office space. Does anyone know how to get the GBP payment back? Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. Interested in a product or service at this location? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. 1. Hi, is anyone aware if this is still valid and if any issues occurred? I would be happy to look into your specific circumstances of your case but havent been able to identify your account. In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). A member of my team has already contacted you and discussed the situation. According to the contract terms, the last date of my membership with you is on {the date}. This was the most frustrating service that I ever experienced. This sub is not for advertisements! Read this thread and my post on what to do to defend yourself Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Find out how we combat fake reviews. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. Move out, and move on. If your home club is open, your best source of billing or membership information is to contact them directly . Wow, Hi Jane,
Regus May Let You Out of Your Contract If You Have Miss Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month.
Regus: Reviews, Complaints, Customer Claims | ComplaintsBoard Absolutely unacceptable behavior. We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. they charged me twice and theyre being difficult.. please help. Click End Membership. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. I replied that the only solution I will accept is for the contract to be canceled and the money returned. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. 279 Viverra. Well. Unlike a standard office lease, where you can have one or two tenants per space, Regus office space is sometimes overbooked because it`s difficult to predict when each of the hundred simultaneous tenants in a room may need to use a particular resource. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Just happened to me when I signed up. There are lots of better places out there which are cheaper and better, Hi, Won't be a good idea until they change their management.
HOW DO I CANCEL MY MEMBERSHIP? - Member Services 2.0 The best guides, deals and tips for more frequent flyer points in Australia.
Business Profile for Regus Management Group, LLC - Better Business Bureau This will surely increase the credibility of your complaint. If you're after a traditional lounge membership post-COVID, then DragonPass has three options: Classic: US$99/year, includes 1 visit, then US$31pp (A$42) thereafter. Its an automated process. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. Blue membership is free and includes only the discounts. Using Solstice Conference to link video call to the equipment in a meeting room. For a company as big as Regus to not have a complaints procedure this is appalling. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Any that you do not require can be opted out through your online account. I understand that youre disappointed, and Id like to help. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. They still continue to send invoices with no one responsible to be there to answer. you pay $100 for membership for your first five months. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. 180 0 obj
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It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that Or you can upgrade at any time. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). With these memberships, you get free entry to 1, 8 or unlimited lounges, depending on the tier. After speaking with her and reading the Agreement and Terms of Service, I understood that the Agreement would renew automatically (which, by law reverts to a month-to-month). I have enclosed the cancellation fee with this letter. AvenueErie Rhode Island 24975. Global Customer Service at Regus. If not, let us think for a moment about the case law. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. So, I don't think there won't be an issue with it.
WeWork Help Center Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? You can check these emails in the Account > Documents section of your online account. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Unacceptable billing practices. We appreciate your business. Michelle Spire Hi Mike, Im sorry if you felt the need to escalate this. Meet in any city. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. For a company as big as Regus to not have a complaints procedure this is appalling. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. I have been charged for restoration fees even though the office was not restored at the time of my move in. Best regards, Mailforwarding, Hi Martin, How did you work around that? There is absolutely zero opportunity to engage with the corporate infrastructure. Guests are not included, so anyone entering with you will be charged US$31 per person. Today Sandra replied to my messages on both message boards and via email. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. I had a membership for over a year. I look forward to receiving more information from you. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." Regus is extremely recommended if you want to lose your hard earned money. In case, there is any cancellation fee or refund, make sure to include the same in the letter. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. Im sorry if you felt the need to escalate this. In conclusion, careful when u sign with regus. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. I have a Regus lease and have been trying to cancel the agreement for the past two months. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. When you sign up for a monthly experience, you are assured that you can cancel anytime. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. myRegus asks for Credit Card as well as DragonPass in Payment Details. I will be taking legal action if this is not returned within 28 days (31/03/2023). All of our templates are completely free to use and are designed to save you time and hassle. It should have been very easy to secure me as an advocate for the company. I refused to pay for a service that their system just added to my account until this issue was resolved. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. Build your presence fast, anywhere in the world. Doing so will take you to a sign-in page. Be part of a vibrant coworking community with dedicated desk or hot desking options. We cant guarantee you will be able to use the same office over consecutive days as these are allocated on a first-come, first-served basis, but you can ask the on-site community team if they can help reserve the same office for you on the days you need. Michelle Spire We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! Transparency is very important to us, and all services can be opted in/out through your online account. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers.
Besides, the facilities provided by you are also impeccable. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Today I haven't visited a Regus office in over two years yet the bills keep coming. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. Can't believe these thieves are still in business/. Date of experience: February 19, 2023. Askcenter staff for availability and pricing. Because if he expected it, why would he sign the contract? No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Go to. Assistant Global Customer Service at Regus. 2. This has resulted in our staff not coming into work because of unfavourable working conditions.